Return and Refund Policy

Thank you for choosing Taviworiamelis products. We hope you are satisfied with your furniture purchase. If you need to return an item or request a refund, please read the following policy carefully.

This policy applies to products purchased through the Taviworiamelis website. Before submitting a return request, please contact our customer service team first to obtain a return authorization and specific instructions.

1. Return Period

We offer voluntary returns within 35 days from the date of delivery for eligible items.

If you wish to return an item, please contact us within 35 days from the date of delivery and provide your order information and reason for return. We will confirm return eligibility based on the condition of the item and this policy, and explain the next steps to you.

Return requests submitted after the above period may not be eligible for return services under this policy, unless otherwise required by applicable law.

2. Circumstances Eligible for Return

Subject to the conditions of this policy, returns may be requested in the following circumstances:

• Change of mind or no longer needing the item: If you change your mind after purchase, no longer need the item, or find that the item does not meet your personal preferences, you may request a return within the 35-day return period.
• Item is damaged or has quality issues: If the item arrives damaged, has manufacturing defects, or other quality issues, please contact us as soon as possible and provide relevant photos or videos so that we can verify and assist with the matter.
• Wrong item received: If the item received does not match the order, please contact us to arrange follow-up handling.
• Damage during transportation: If the item is damaged during transportation, please retain the relevant packaging materials and, if possible, provide photos of the damaged item and outer packaging.

For issues caused by damage, quality problems, wrong items, or other reasons not attributable to the consumer, we will provide a reasonable solution based on the specific circumstances and applicable law.

3. Item Condition and Return Requirements

To facilitate verification of your return request, please keep the item and its accessories in good condition as much as possible before returning, and provide the original packaging, accessories, manuals, and other included items (if any).

For returns requested due to a change of mind, we may evaluate return eligibility and refund amount based on the actual condition of the item, usage, and related costs, and handle the matter within the scope permitted by applicable law.

If the item has been unpacked, assembled, or used, please truthfully state this when requesting a return. Such circumstances will not automatically result in rejection of the return request, and we will evaluate the matter based on the specific situation.

If the original packaging has been lost or damaged, please inform us when requesting a return. We will determine a reasonable return arrangement based on the type of item, transportation safety requirements, and applicable law.

If the item is damaged, defective, wrongly shipped, or otherwise subject to circumstances that comply with applicable law, we will not unreasonably restrict your legal rights merely because the item has been unpacked, assembled, or is missing original packaging.

4. How to Request a Return

Please follow the steps below to request a return:

Step 1: Contact Us

Please contact our customer service team through the following methods and provide your order number, item name, and reason for return.

Email: care@taviworiamelis.com

Phone: +1 (407) 328-5741

Step 2: Provide Necessary Information

Depending on the reason for return, we may need you to provide photos of the item, a description of the damage, photos of the packaging, or other reasonable verification information to confirm return eligibility and arrange follow-up handling.

Step 3: Obtain Return Instructions

After confirming your return request, we will provide you with the applicable return address, shipping arrangements, and other necessary instructions. Please do not send the item back on your own before obtaining return instructions, in order to avoid transportation delays or the return not being identified in a timely manner.

In circumstances where applicable law prohibits prior authorization from being used to restrict consumer rights, this clause does not affect the rights consumers enjoy under law.

Step 4: Send Back the Item

Please arrange to send the item back according to the return instructions we provide. For large furniture or items requiring special transportation arrangements, we will coordinate an appropriate return method with you based on the specific situation.

Step 5: Item Inspection and Refund

After receiving the returned item, we will verify the item and the return circumstances. Requests that meet refund conditions will be handled in accordance with this policy.

5. Return Labels and Shipping Arrangements

For requests that meet return conditions, we will provide appropriate return shipping arrangements based on the reason for return and the type of item.

For returns eligible for ordinary shipping methods, we may provide an electronic return label. You can download and print the label and attach it to the return package according to the provided instructions.

For large furniture, oversized items, or items that cannot be shipped through ordinary parcels, special transportation services or other return methods may need to be arranged. Our customer service team will communicate the specific arrangements with you.

Please confirm the shipping method, return address, and related operational requirements before sending the item back. Unless we otherwise agree in writing or applicable law provides otherwise, please do not send the item to an unconfirmed address.

6. Return Shipping and Other Fees

Returns due to consumer change of mind

For return requests made due to a change of mind, no longer needing the item, or personal preference, consumers may need to bear reasonable return shipping costs that have been clearly communicated. The specific costs will be determined based on the item size, weight, shipping distance, and required transportation services, and will be implemented within the scope permitted by applicable law.

If the return requires specialized furniture transportation services, we will explain the relevant costs and transportation methods to you before arranging them whenever possible.

Returns due to item issues or seller reasons

If the return is due to quality issues, transportation damage, wrong item shipment, or other reasons for which we are responsible, we will bear reasonable return shipping costs based on the specific situation and handle the matter in accordance with applicable law.

Other fees

If item inspection, transportation, or other return-related fees are involved, we will explain them in advance to the extent required by applicable law. Any fee deductions must have a reasonable basis and comply with applicable law.

7. Refund Amount and Refund Method

After the return request is approved and necessary verification is completed, we will determine the refund amount based on the specific situation.

Requests eligible for a full refund will be refunded the corresponding purchase amount of the item. In cases where applicable law permits the deduction of reasonable return shipping costs or other fees, we will explain the applicable fees and their basis to you before refunding.

Unless otherwise required by applicable law or otherwise lawfully agreed by both parties, refunds will generally be issued to the original payment method.

For returns that meet refund conditions, we will usually initiate the refund within 1 to 5 business days after receiving the returned item and completing necessary verification.

Please note that initiating a refund does not mean the funds will arrive immediately. The actual arrival time depends on your bank, credit card issuer, payment service provider, and their processing procedures.

If, based on the specific circumstances, a refund can be issued without returning the item, we will explain the corresponding handling method to you.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

If the order has not yet been processed or shipped, we will assist with cancellation as much as possible and process the refund based on the actual payment situation.

If the order has already been processed, shipped, or handed over to the carrier for transportation, the cancellation request may not be completed directly. In such cases, we will communicate feasible solutions with you based on the order status, applicable return policy, and relevant legal provisions.

For delayed shipment or other circumstances in which you are entitled to cancel the order under law, we will handle the matter in accordance with applicable law.

9. Exchange Policy

Currently, we do not provide direct exchange services.

If you wish to replace the item with another product, you may request a return under this policy and separately purchase the desired item after meeting the refund conditions.

When reordering, item inventory, price, promotions, and delivery time may differ from the original order. We cannot guarantee that the new order will enjoy the price or discounts of the original order.

If the item you received has quality issues, transportation damage, or does not match the order, please contact us first. We will provide an appropriate solution based on the specific circumstances and applicable law.

10. Special Circumstances of Return Requests

The following circumstances may require additional verification or special arrangements:

• Items that are large, heavy, or require specialized transportation services;
• Items that have been assembled, used, or have additional damage;
• Items missing some accessories or included items;
• Orders that have been shipped or handed over to the carrier for transportation;
• Return requests involving item damage, quality issues, or other circumstances requiring verification.

For the above circumstances, we will provide reasonable handling instructions based on the actual situation. Any return restrictions, fee deductions, or refund handling shall be governed by this policy and applicable law.

11. Contact Us

If you have any questions about returns, refunds, order cancellation, or item issues, please contact our customer service team.

Brand Name: Taviworiamelis

Website: https://taviworiamelis.com

Email: care@taviworiamelis.com

Phone: +1 (407) 328-5741

Mailing Address: 1720 W 14th St, Sanford, FL 32771, US

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time, ET)

We will do our best to respond to your inquiries promptly and assist you with the applicable return or refund process.

Thank you for choosing Taviworiamelis. We value your shopping experience and are committed to providing you with clear and reasonable return and refund services.