Shipping Policy
Welcome to the Taviworiamelis Shipping Policy. This policy explains our shipping coverage, shipping fees, order processing time, estimated transit time, order tracking methods, and the process for handling issues that arise during shipping.
1. Shipping Coverage
We provide furniture shipping services throughout the United States. When placing an order, please provide a complete, accurate shipping address that can properly receive goods.
Shipping availability to certain U.S. territories, remote areas, P.O. boxes, and other special addresses may be limited by logistics service coverage. If you are unsure whether your address can be shipped to, please contact us by email or phone before placing your order to confirm.
2. Shipping Fees
We offer the following shipping fee standards based on the order item amount:
- Item amount below $100: A flat shipping fee of $9.99 applies.
- Item amount of $100 or more: Free shipping.
Orders with an item amount of exactly $100 also qualify for free shipping.
Shipping fee eligibility is based on the order amount displayed on the checkout page and the system calculation results. Whether discounts, coupon codes, and taxes affect the free shipping threshold will be executed according to the actual calculation rules of the website checkout system. Any applicable additional shipping fees (if any) will be clearly displayed before the order is submitted.
3. Order Processing Time
After an order is successfully submitted and necessary payment confirmation is completed, it usually takes 1-3 business days for processing.
Business days generally do not include Saturdays, Sundays, and applicable public holidays.
Please note that order processing time and transit time are two separate stages. Order processing time is not included in the estimated transit time.
During order processing, if there are payment reviews, order information that needs verification, inventory abnormalities, or other circumstances that may affect processing progress, the processing time may be extended. When necessary, we will contact you through appropriate means.
After order processing is completed, the item will be handed over to the corresponding logistics carrier for transportation.
4. Shipping Methods and Estimated Delivery Time
We may arrange FedEx, DHL Express, UPS, or other appropriate logistics services for delivery based on the order situation, furniture size, delivery address, and availability of logistics services.
The estimated transit time is 6-10 business days, calculated from the time the logistics carrier actually receives the package or confirms shipment.
Please note that order processing time and transit time are two separate stages. Order processing time is not included in the above transit time.
The above times are estimates and not absolute delivery guarantees. Severe weather, public holidays, logistics network delays, delivery address issues, and other uncontrollable factors may affect actual delivery time.
The specific carrier and shipping arrangements will be determined based on the actual circumstances of the order, and we cannot guarantee that every order will be shipped by the carrier specified by the customer.
5. Taxes and Customs Clearance
Applicable taxes and customs clearance fees will be handled in accordance with product pricing, order checkout information, and relevant shipping arrangements.
For orders covered by this policy, all applicable taxes have been included in the corresponding product price, and customers do not need to pay additional fees related to customs clearance for the order upon receipt. Relevant customs clearance procedures will be assisted by our designated logistics suppliers, and customers generally do not need to handle routine customs clearance procedures themselves or pay again for customs clearance fees that have already been included.
6. Order Tracking
After the order is shipped and relevant logistics information is generated, we will provide you with a tracking number or tracking link through a shipment notification.
Logistics tracking information may take some time to appear or update in the carrier's system. You can check the delivery progress through the tracking link in the shipment notification or the corresponding carrier's tracking page.
If you do not receive tracking information, the tracking status has not been updated for a long time, or you find that the package status is abnormal, please contact us by email first, or you may also call our phone number during customer service hours.
7. Item Damage, Lost Packages, and Delivery Delays
7.1 Item Damage
If the item you receive is damaged, please contact us as soon as possible so that we can verify the situation and assist with a resolution.
To help us handle the issue, please provide as much as possible:
- Order number;
- Description of the item damage;
- Photos of the item, outer packaging, and transportation damage (if applicable).
We will verify the situation based on order records, relevant evidence, applicable policies, and law, and provide an appropriate resolution. For item damage occurring during transportation, we will not require customers to bear responsibility or unreasonable fees that should be borne by us under law or applicable policy.
7.2 Lost or Undelivered Packages
If the package has no logistics updates for a long time, the tracking information shows delivered but you have not received the package, or you suspect the package is lost, please contact us promptly.
We will verify the situation based on order records, logistics tracking information, and carrier investigation results, and assist with an investigation when necessary. After verification, we will take appropriate resolution measures based on the specific circumstances, applicable policies, and law.
For packages shown as delivered but actually not received, we will conduct a verification based on delivery records and other relevant information, and will not determine that the customer bears full responsibility solely based on the tracking status.
7.3 Delivery Delays
If the actual delivery time exceeds the estimated 6-10 business day transit period, please contact us by email first, or you may also call the customer service phone number for assistance.
Please provide the order number and logistics tracking information as much as possible so that we can check the delivery status and provide reasonable handling suggestions after obtaining relevant information.
The estimated delivery time does not constitute an absolute delivery guarantee, but this does not affect our responsibilities under applicable law.
8. Shipping Address and Delivery Responsibility
When placing an order, please ensure that the shipping address, postal code, contact phone number, and other necessary delivery information are accurate and complete.
If you discover an address error before the order is shipped, please contact us as soon as possible. Whether the address can be modified depends on the order processing status and actual logistics arrangements.
After the order is shipped, address changes may be subject to carrier rules, so we cannot guarantee that the modification can definitely be completed.
If delivery problems occur due to an inaccurate, incomplete, or undeliverable address provided by the customer, we will determine responsibility and possible additional fees based on the specific circumstances, applicable policies, and law, and will explain them to the customer in advance where applicable.
For situations where the package is left at a designated location, received by someone else, or shown as delivered, we will conduct a verification based on tracking records, delivery proof, and specific facts. We will not use address errors or delivery status as grounds to exempt ourselves from responsibility for our own errors or responsibilities required by applicable law.
9. Contact Us
If you have any questions about order processing, delivery time, logistics tracking, item damage, lost packages, or delivery delays, please contact us through the following methods.
Email: care@taviworiamelis.com
Phone: +1 (407) 328-5741
Mailing Address: 1720 W 14th St, Sanford, FL 32771, US
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time, ET)
We recommend that you contact us by email first and provide your order number and relevant logistics information when making an inquiry, so that we can assist you in resolving the issue more efficiently.